• Resolve customer complaints in a timely manner, in collaboration with the Customer Service Manager
• Coordinate with colleagues and the CSM to ensure effective delivery of products, services, and information
• Accurately document incoming information and facilitate proper transfer to relevant parties
• Process customer requests, orders, and complaints
• Maintain a positive and professional attitude towards customers and suppliers
• Keep thorough records of customer interactions and feedback
• Assist management with research tasks and screening phone calls
• Analyze various customer service metrics to provide insights
• Propose and implement initiatives for continual service improvement
• Support the implementation of the company's quality management system
• Fulfill any additional tasks as assigned by the General Manager

Skills

• Bachelor Degree in Business Administration, Sciences, or equivalent.
• 3-5 years’ experience in related field. (Fresh graduates are welcome to apply)
• Fluent in Arabic and English, written and spoken. French is a plus.
• Strong ability to manage telephone communications and be an active listener.
• Negotiation Skills.
• Good computer skills. (Familiarity with MS Office.)
• Excellent communication and presentation skills.
• Ability to work in a high-pressure, deadline-driven environment.