Job description

PURPOSE & IMPACT ON ORGANIZATION: You contribute to the store profitability by: - Meeting or exceeding store sales and profit targets - Managing all resources within the store to provide a leading consumer experience - Driving the proper execution of established policies, procedures, initiatives, and directives KEY RESPONSIBILITIES: - Support the Store Manager with the commercial success of the Store in the by: - o Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators) o Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed o Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor o Scheduling team to properly serve consumers, drive sales and execute tasks o Ensuring the legal and financial integrity of the store - Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity) - Ensure in-store Brand execution according to established standards and directives - Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge - Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience - Lead and coach the store team on all omnichannel related sales tools - Lead and coach our store team on the digital consumer journey in the store - Manage all store operations in a systematic and efficient manner, as per established policies and procedures - Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store - Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis - Ensure cash register transactions are processed quickly and accurately - Lead and implement all applicable loss prevention policies and procedures - Maintain a safe and productive shopping and working environment - Comply with all operational policies and procedures and ensure the store team members also comply - Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards. - Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute - Actively maximizing sales and minimizing loss - Keeps an up-to-date awareness of our competitors - Implements improvements to operations and processes contributing to the performance of the store - Ensure all Omni channel services are managed with operational excellence - Collaborate productively and respectfully with team members - Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance - Seek coaching and learning opportunities to continually improve your performance - Complete all applicable training programs and effectively apply the learning on the job - Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all - Manage the recruitment and training of store team members - Ensure all HR policies and procedures are adhered to - Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance - Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder - Complete all applicable training programs and effectively apply the learning on the job - Seek coaching and learning opportunities to continually improve own performance AUTHORITIES: - Not Applicable KNOWLEDGE, CAPABILITIES AND EXPERIENCE: - Store Management competencies MINIMUM QUALIFICATIONS: - Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment - A minimum of 12 months of Supervisory/Team Leader experience