Job Summary

We are looking for a Senior Chatbot Developer with 3–5 years of experience in software development and chatbot engineering. The ideal candidate should have a solid understanding of software engineering fundamentals, databases, APIs, and modern development practices, with hands-on experience developing chatbots and integrating them with business systems.

The candidate will be responsible for developing intelligent conversational solutions, implementing intent recognition, integrating backend services, and enabling end-to-end business user journeys through chatbot applications.

Job Responsibilities

• Design, develop, and maintain chatbot applications and conversational AI solutions.
• Implement chatbot functionalities, including intent recognition, entity extraction, conversation flows, and business logic.
• Develop and integrate REST APIs to connect chatbots with backend systems and enterprise applications.
• Design and implement end-to-end conversational journeys that support business processes and user requirements.
• Work with SQL and NoSQL databases to manage and retrieve application data.
• Apply software engineering principles, design patterns, and architectural best practices.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Contribute to application deployment and maintenance using CI/CD practices and containerization technologies.
• Explore and leverage AI/ML capabilities to enhance chatbot intelligence and user experience.

Technical Requirements

• 3–5 years of experience in software development, with hands-on chatbot development experience.
• Strong understanding of core software engineering concepts, including REST APIs, design patterns, and software architecture.
• Good knowledge of SQL and NoSQL databases.
• Hands-on exposure to chatbot development, including intent recognition, entities, conversation flows, and business journey initiation.
• Understanding of backend development and system integration.
• Familiarity with CI/CD concepts and tools such as Docker and Kubernetes.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Basic understanding of AI and Machine Learning concepts.
• Strong problem-solving and analytical skills.
• Good communication and collaboration skills.