HR Account Manager

Job Summary

HR Account Manager will be responsible for managing the end-to-end employee lifecycle for outsourced accounts, overseeing HR operations and payroll coordination, and ensuring compliance with company policies and Service Level Agreements (SLAs). The role involves working closely with clients and internal teams to resolve operational challenges, maintain accurate employee and financial records, and ensure timely payroll processing and effective service delivery.

Key Responsibilities

• Oversee the employee lifecycle, including onboarding, documentation, contract management, resignations, terminations, and final settlements.
• Coordinate with clients and internal Personnel teams to ensure accurate employee records, timely contract preparation, and proper system updates.
• Manage monthly payroll variables, verify employee data, and coordinate with the Payroll Specialist to ensure accurate and timely payroll processing.
• Review payroll calculations, maintain accountability for payroll accuracy, and secure client approval within the required timeframe.
• Ensure compliance with company policies, payroll procedures, and established SLAs.
• Manage client account documentation, Sales Orders, annual financial quotations, and purchase orders (POs).
• Monitor client account status, investigate financial discrepancies, and escalate overdue payments or operational risks to the relevant management team.
• Coordinate corporate travel arrangements, travel quotations, and expense-related requirements.
• Handle employee grievances and complaints, ensuring timely resolution and coordination with the Legal team when necessary.
• Manage contract renewals and non-renewals in coordination with the Legal and Personnel teams.
• Oversee social insurance refund requests and annual leave settlement calculations.
• Ensure accurate employee profiles, salary schedules, and supporting documentation on Odoo and other relevant HR systems.
• Collaborate with Client Relations, Payroll, Personnel, Legal, Recruitment, and Finance teams to resolve operational bottlenecks and improve service delivery.

Requirements

• Bachelor's degree in a relevant discipline.
• 1-2 years of relevant experience in HR Operations, Personnel, Employee Relations, or a related field.
• Proficiency in Microsoft Office, Odoo, and relevant HRIS software.
• Good understanding of employee lifecycle management, payroll operations, benefits administration, and contract management.
• Strong organizational, coordination, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• High attention to detail, particularly in payroll processing, financial calculations, and employee documentation.
• Ability to manage multiple priorities, meet strict deadlines, and handle short-notice requests.
• Flexibility to adapt to changing workloads and attend occasional client visits.

Working Conditions

• Employment Type: Full-Time
• Department: Client Relations
• Reporting To: Client Relations Supervisor
• Work Environment: Office-based, with flexibility for occasional client visits