Company Description Raya CX provides next-generation business process outsourcing and customer experience management services to clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive and highly skilled labor markets, offering integrated outsourcing solutions supported by advanced technology and robust operational strategies. Raya CX focuses on continuous improvement and innovation to deliver high-quality, scalable customer experience solutions. Team members benefit from a dynamic, multicultural environment with opportunities to grow in the customer experience field.
Role Description The English Customer Support (B2/C1) role is a full-time, on-site position based in Qesm 1st 6 October. In this role, the team member communicates with customers in English via phone, email, chat, and other channels to resolve inquiries, provide product or service information, and handle complaints in a professional manner. Daily tasks include documenting interactions accurately, following established workflows and service-level agreements, and escalating complex issues when necessary. The role also involves collaborating with colleagues and supervisors to enhance customer experience, following quality and compliance standards, and participating in training and performance reviews. The team member is expected to maintain high language proficiency, demonstrate empathy, and ensure a positive, efficient support experience for every customer.
Qualifications

• Candidates should possess strong English communication skills (B2/C1 level) with clear spoken and written communication.
• Candidates should possess customer service skills, including active listening, problem-solving, and customer-focused interaction.
• Candidates should possess English teaching or training skills that support coaching, knowledge sharing, and continuous improvement.
• Candidates should possess translation skills to interpret and convey information accurately between languages when required.
• Candidates should possess general professional skills such as teamwork, adaptability, time management, and attention to detail.
• Prior experience in contact centers, customer support, or BPO environments is beneficial.
• Comfort with computer systems, CRM tools, and typing in English at a practical speed is required.
• A high school diploma or equivalent is required; further education in languages, communication, or related fields is an advantage.