We are looking for a responsible and customer-oriented Maintenance Reception & Customer Service Officer to join our team at our Maintenance Center.
Responsibilities:
Welcome customers and handle their inquiries professionally.
Receive home appliances from customers and register service requests.
Inspect the appliances upon receipt and record reported issues.
Coordinate with maintenance technicians to ensure smooth repair processes.
Follow up on repair progress and keep customers updated.
Handle customer complaints and resolve service-related issues.
Arrange appliance delivery and ensure customer satisfaction.
Requirements
Good communication and interpersonal skills.
Previous experience in customer service or maintenance reception is preferred.
Good problem-solving and organizational skills.
Ability to handle customers professionally.
Basic computer skills and ability to use MS Office.
Ability to work under pressure and manage multiple tasks.