About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About The Role

Foundever is seeking an experienced and visionary Manager to lead our network engineering team across the EMEA region. As a Manager of Global Network Services, you will be responsible for overseeing all aspects of our network systems, including design, implementation, and day-to-day operations. This role requires strong leadership skills, technical expertise, and the ability to drive strategic decisions that impact our network infrastructure.

Responsibilities

• Manage a team of network engineers responsible for network design, implementation, and operations across the EMEA region.
• Provide leadership and mentorship to the network engineering team, fostering a collaborative and innovative environment.
• Lead projects involving new implementations, expansions, and network architecture enhancements.
• Collaborate with cross-functional teams to provide input into strategic decisions affecting network infrastructure.
• Manage local network service providers, including escalations and contract negotiations.
• Resolve escalated issues arising from network operations, coordinating with other departments as needed.
• Develop and maintain network architectures for LAN and WAN environments.
• Ensure compliance with industry standards and best practices for network security and performance.
• Monitor network performance and proactively identify areas for optimization and improvement.
• Provide input into budget planning and resource allocation for network-related initiatives.
  
  

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivelent qualification/experience.
• 8-10 years of experience in managing networks and distributed network engineering teams.
• Strong technical skills in network design, architecture, and strategy.
• Excellent communication and project management skills.
• Proven ability to manage resources effectively and drive results in a fast-paced environment.
• Strong knowledge of data networks and industry standards.
  
  

Special Certifications

• Industry certifications such as CCNP, CCIE, or equivalent are helpful but not required.
  
  

Additional Requirements

• Ability to travel up to 25% within the EMEA region.
  
  

Benefits

• Competitive salary and benefits package.
• Opportunity to lead a talented team and make a significant impact on network operations.
• Professional development opportunities and support for industry certifications.
  
  

If you are a strategic leader with a passion for network engineering and a track record of success in managing distributed teams, we invite you to apply for the Manager - Global Network Services - EMEA position at Foundever. Join our team and play a pivotal role in shaping the future of our network infrastructure across the EMEA region.