Position Summary: 

The TIBCO Application Support Specialist will be responsible for providing technical support, 

maintenance, and troubleshooting for TIBCO-based applications. This role involves proactive monitoring, 

incident resolution, and collaboration with cross-functional teams to ensure smooth operations and 

customer satisfaction. 

Key Responsibilities: 

• Provide day-to-day operational support for TIBCO middleware applications, including installation, 

configuration, and maintenance. 

• Monitor application performance, troubleshoot issues, and perform root cause analysis to resolve 

incidents promptly and effectively. 

• Respond to and resolve service tickets and user inquiries related to TIBCO applications within agreed 

service level agreements (SLAs). 

• Collaborate with development teams to implement fixes, patches, and enhancements to improve 

application performance and reliability. 

• Develop and maintain documentation, standard operating procedures (SOPs), and knowledge base 

articles for support processes and troubleshooting guidelines. 

• Participate in on-call rotation and support during non-business hours as needed for critical issues or 

maintenance activities. 

• Proactively identify areas for process improvements and contribute to the enhancement of support 

procedures and methodologies. 

Qualifications and Skills: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 
• Proven experience in supporting and administering TIBCO middleware technologies (TIBCO BW, TIBCO 
• EMS, TIBCO Business Events, etc.) in an enterprise environment. 
• Strong troubleshooting and analytical skills to diagnose and resolve complex application issues. 
• Proficiency in scripting languages (like Shell, Python, or Perl) for automation and monitoring tasks. 
• Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders. 
• Experience working in an ITIL or similar framework environment would be advantageous. 
• TIBCO certifications or relevant training would be a plus.