Company Description TP Cairo EG is part of a global customer experience and business process outsourcing organization serving leading brands across multiple industries. The Cairo operation focuses on delivering high-quality, multilingual support tailored to regional and international customers. Team members benefit from structured training, clear performance standards, and opportunities for skill development in customer care and communication. The work environment emphasizes professionalism, collaboration, and respect, with a focus on delivering reliable service. Joining TP Cairo EG offers exposure to international service standards and career growth in the customer support field.
Role Description The Airline Customer Support Morning Account B2/C1|Grads|19k role is a full-time, on-site position based in New Cairo. The role focuses on assisting airline customers with inquiries related to bookings, flight changes, cancellations, baggage, loyalty programs, and general travel information via phone, email, and chat. Daily responsibilities include resolving issues efficiently, following airline policies and procedures, documenting interactions accurately, and escalating complex cases when needed. The position requires maintaining high standards of customer satisfaction, adhering to quality and compliance guidelines, and meeting performance targets such as response time and resolution rates. Team members collaborate closely with supervisors and colleagues to ensure consistent service and a positive customer experience.
Qualifications

• Candidates should possess strong Communication skills, including clear spoken and written English at B2/C1 level.
• Candidates should possess Customer Service skills, with the ability to handle inquiries, complaints, and problem resolution professionally.
• Candidates should possess Airlines and Aviation knowledge or demonstrate the ability to quickly learn airline procedures and travel regulations.
• Candidates should possess Sales skills, including the ability to offer relevant services, upgrades, or add-ons when appropriate.
• Candidates should ideally have a university degree or equivalent education, preferably in business, tourism, languages, or related fields.
• Candidates should demonstrate strong listening skills, empathy, and patience when dealing with diverse customers and situations.
• Candidates should be comfortable working with computer-based systems, CRM tools, and fast data entry.
• Candidates should be able to work morning shifts, commit to full-time on-site work in New Cairo, and perform effectively in a structured, target-driven environment.