About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role

The retail sales representative is crucial in building rapport and credibility with customers to assist them in purchasing from the company's range. This role involves maintaining merchandising standards and ensuring stock availability to meet sales targets. Exceeding customer expectations through understanding their diverse needs and actively promoting products effectively are key factors for success.

What you will do

Operational & Commercial

• Plan for customer needs and provide solutions to achieve sales targets, being aware of sales KPIs.
• Conduct detailed daily inspections to review the positioning of price labels, product information tags, and other communication media.
• Review stock levels daily and recommend orders for restocking to the shopkeeper.
• Coordinate with the procurement executive for stock information in your area.
• Focus on customer satisfaction, showing empathy and care to serve them better.
• Engage in daily dialogues with guests for feedback, learning about their needs and responding accordingly.
• Develop trusting relationships with customers by understanding and meeting their diverse needs.
• Prepare pro-forma invoices by understanding customer requirements.
• Advise customers on new or interesting items and follow up on quotations to convert them to sales.
• Empower and encourage immediate team action to improve customer service.
• Promote products by spotting sales opportunities and suggesting add-on sales.
• Suggest improvements and actions for slow-moving or non-selling items to the supervisor.
• Maintain full product displays using company merchandising methods.
• Stay updated on product range and local market developments to maintain competitive advantage.
• Keep the sales manager informed of any customer problems or gaps in the product range.

Required skills to be successful

• Proactivity and initiative in sales.
• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Customer focus and service-oriented mindset.

What qualifies you for the role

• Secondary education.
• Minimum of 3 years in a similar role.
• Proactivity and sales-driven mindset.
• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Good command of English language.
• Good command of Arabic language is preferred.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.