Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients maximize profits by using state-of-the-art technology solutions to reduce costs and improve efficiency. With strong expertise in information technology, SoftTrend is committed to serving customer needs and requirements in the best way possible. The company aims to become a market leader in the IT field by delivering reliable, high-impact solutions and services.
Role Description This full-time, on-site Telemarketing Representative role is based in Cairo and is ideal for fresh graduates who are fluent English speakers. The Telemarketing Representative will make outbound calls to prospective and existing clients, introduce company products and services, and clearly communicate value propositions. Daily tasks include handling inquiries over the phone, following up on leads, updating customer records, and documenting call outcomes in the internal systems. The role also involves collaborating with the sales team to support campaigns, meeting call and conversion targets, and maintaining a professional and courteous phone presence in every interaction.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and ensure a positive client experience.
• Candidates should possess excellent Phone Etiquette and Communication skills to speak clearly, listen actively, and maintain a professional tone during calls.
• Candidates should possess Sales-related skills, including the ability to present offerings, handle objections, and support lead conversion.
• Fluency in spoken and written English; additional language skills are an advantage.
• Fresh graduates are encouraged to apply; prior telemarketing or call center experience is a plus but not required.
• Ability to work on-site in Cairo, meet performance targets, and maintain accurate call and customer records.
• Basic computer literacy and familiarity with CRM or call management tools are beneficial.