Company Description Baron Hotels & Resorts is a boutique hotel management group, established in 1980 by Abdelmoneim Shahein, with a focus on delivering luxury hospitality experiences. The group has earned an outstanding reputation and numerous international awards from leading travel and corporate organizations in the UK, Germany, Italy, and the Egyptian Ministry of Tourism. Its portfolio includes Baron Hotel Cairo in Heliopolis, Baron Resort Sharm El Sheikh and Baron Palms Sharm El Sheikh, as well as Baron Palace Sahl Hasheesh on the Red Sea coast. The properties are known for their first-class service, distinctive architecture, and premium leisure and dining offerings. Baron Hotels & Resorts is also a member of the American Chamber of Commerce and the German-Arab Chamber of Industry and Commerce in Egypt, reflecting its strong international business ties.

Role Description The Guest Relation Officer role is a full-time, on-site position based in Hurghada. The Guest Relation Officer is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and pleasant guest experience throughout their stay. Daily tasks include handling guest inquiries and requests, coordinating with reception, housekeeping, and other departments, and resolving any issues promptly and professionally. The role involves maintaining accurate guest records, promoting hotel services and facilities, and supporting special requests such as transfers, excursions, or celebrations. The Guest Relation Officer also assists with guest feedback collection, follows up on service recovery actions, and contributes to maintaining the hotel’s high standards of hospitality.

Qualifications

• Strong guest service and hospitality skills, including a courteous demeanor, active listening, and a customer-focused approach.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with international guests.
• Organizational and problem-solving skills, including attention to detail, multitasking ability, and calm handling of complaints or emergencies.
• Basic administrative and computer skills, such as using reservation systems, email, and standard office software.
• Previous experience in front office, guest relations, or a similar role in hotels or resorts is highly preferred.
• Proficiency in English; additional languages such as German, Italian, or Russian are an advantage.
• Professional appearance and behavior, with the ability to work flexible hours, including weekends and holidays.
• Relevant education in hospitality, tourism, or a related field is beneficial.