Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, TP has evolved to become more agile, modern, and people-centric while maintaining its strong technological foundation. The company focuses on intelligent, future-ready solutions that connect brands with their customers across multiple channels. TP emphasizes empathy, innovation, and operational excellence to deliver outstanding customer experiences worldwide. Joining TP means being part of an organization that invests in its people and prepares them for the future of work.
Role Description This is a full-time, on-site role based in New Cairo for English-speaking graduates with at least a B2 level of proficiency. The role involves handling customer interactions in English via phone, chat, or email, providing accurate information, and resolving inquiries in a professional and timely manner. Day-to-day tasks include following established procedures, documenting interactions in internal systems, and escalating complex issues when necessary. Team members are expected to work night shifts, adhere to performance targets, and maintain high standards of customer satisfaction. The role also includes participating in ongoing training, applying feedback from supervisors, and collaborating with colleagues to ensure consistent service quality.
Qualifications

• Strong English communication skills (minimum B2 level), including clear speaking, active listening, and professional writing.
• Customer service capabilities such as problem-solving, patience, empathy, and the ability to manage challenging interactions calmly.
• Basic computer literacy, including typing skills, familiarity with office software, and the ability to learn new systems quickly.
• Time management and adaptability to work night shifts, follow schedules, and handle changing workflows or priorities.
• Bachelor’s degree or equivalent education, preferably in business, languages, communication, or a related field.
• Ability to work on-site in New Cairo and collaborate effectively in a diverse, team-oriented environment.
• Previous experience in customer support or contact center roles is an advantage but not required.