Role Description This is a full-time, on-site Call Center role located in Giza for a Turkish-speaking professional. The key requirement is for candidates who can communicate fluently in Turkish, both verbally and in writing, and who are comfortable supporting customers across both voice and non-voice channels.

Qualifications

• Strong verbal and written communication skills in Turkish and English, with the ability to explain information clearly and professionally.
• Customer service and call center skills, including active listening, problem-solving, call handling, and conflict resolution.
• Basic computer and technical skills, such as using CRM or ticketing systems, email, and common office software.
• Ability to work in a fast-paced environment, manage time effectively, and meet individual and team performance targets.
• High level of professionalism, reliability, and attention to detail, with a focus on maintaining confidentiality and data security.
• Previous experience in a call center, BPO, or customer-facing role is preferred but not mandatory.
• Relevant education such as a high school diploma or bachelor’s degree in any field is an advantage.
• Willingness to work in rotating shifts and adapt to changing business needs.