Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with more than four decades of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong focus on human-centered interactions. TP is committed to creating intelligent, modern, and empathetic customer experiences across industries. Team members join a future-focused organization that values innovation, adaptability, and continuous improvement. Working at TP offers opportunities to grow in a dynamic environment that supports career development and learning.
Role Description This is a full-time, on-site English Chat Account role based in New Cairo. The team member will handle real-time chat interactions in English, assisting customers with inquiries, troubleshooting issues, and providing accurate information in a clear and professional manner. Daily tasks include responding promptly to messages, following established processes, documenting interactions, and escalating complex cases when needed. The role also involves maintaining service quality, adhering to performance targets, and collaborating with supervisors and peers to improve the customer experience. This position is designed for graduates with at least B1 English proficiency who are eager to build a career in customer service and digital communication.
Qualifications

• Strong communication skills in English, including clear written expression and active understanding.
• Customer service skills, with the ability to support customers, manage inquiries, and resolve issues professionally.
• English teaching or training experience is beneficial, demonstrating ability to explain information clearly and guide others.
• Translation skills are an advantage, particularly for accurately conveying information between languages when required.
• Minimum B1 level English proficiency (or equivalent), with strong grammar, spelling, and typing accuracy.
• Ability to work on-site in New Cairo on a full-time schedule, including flexibility for shifts if needed.
• Comfort using computers, chat platforms, and digital tools, with attention to detail and adherence to procedures.
• Graduate-level education or equivalent, with a strong motivation to learn and develop within a service-oriented environment.