Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In the AI era, the company has evolved to become sharper, more modern, and highly focused on empathetic customer interactions. TP combines intelligent technology with human expertise to support clients across diverse industries and markets. The organization is future-oriented, continuously adapting to new digital and customer experience trends. TP offers dynamic work environments where team members can grow their skills and careers.
Role Description This is a full-time, on-site Travel Agent role based in Cairo, Egypt. The Travel Agent will handle day-to-day customer inquiries in B2-level English, providing guidance and support for travel plans. Responsibilities include managing reservations, organizing travel arrangements such as flights, hotels, and car rentals, and responding to customer requests via phone, email, or chat. The role also involves offering tailored travel options, advising on policies and procedures, and ensuring a smooth booking experience. The Travel Agent will work with internal systems to update bookings, resolve issues, and support sales goals while maintaining high service quality and professionalism.
Qualifications

• Strong customer service skills with experience handling inquiries, resolving issues, and maintaining a professional, empathetic approach.
• Practical experience in travel arrangements and reservations, including managing itineraries, flights, and accommodation bookings.
• Knowledge of car rental services and related processes to support customers with complete travel packages.
• Sales skills, including the ability to upsell services, recommend suitable travel options, and support revenue targets.
• B2-level proficiency in English, with clear verbal and written communication skills.
• Comfort working with computer systems, booking platforms, and CRM tools.
• Ability to work on-site in Cairo, Egypt, and collaborate effectively in a team environment.
• Prior experience in travel, hospitality, or customer contact centers is an advantage.