Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic while maintaining its trusted expertise. TP focuses on delivering intelligent, future-ready customer experience solutions for clients across diverse sectors. Team members join a forward-looking organization that values innovation, adaptability, and human-centric service. Working at TP means being part of a company that is committed to staying ahead of market trends and technology.
Role Description This is a full-time, on-site Call Centre Agent role based in New Cairo. The Call Centre Agent will handle inbound and outbound calls, provide clear and courteous support in fluent English (B2/C1), and respond to customer inquiries, issues, and requests. Daily responsibilities include accurately documenting interactions, following established procedures, and escalating complex cases when necessary. The role involves meeting performance targets, maintaining high service quality standards, and adhering to company policies and compliance guidelines. Call Centre Agents collaborate with team members and supervisors to continuously improve customer experience and operational efficiency.
Qualifications

• Strong verbal and written communication skills in English at B2/C1 level, with clear pronunciation and active listening abilities.
• Customer service mindset, including patience, empathy, problem-solving skills, and the ability to manage difficult or high-pressure interactions.
• Basic computer literacy and the ability to navigate multiple systems, CRM tools, and call centre software efficiently.
• Time management and organizational skills, with the ability to handle high call volumes and multitask while maintaining accuracy.
• Adaptability to shift work and dynamic environments, with reliability, professionalism, and a commitment to meeting performance targets.
• Previous experience in a call centre, customer support, or similar role is an advantage but not mandatory.
• High school diploma or undergraduate degree (grads and students are welcome), or equivalent education.
• Willingness to participate in training and ongoing development to improve performance and service quality.