Job description

The incumbent in the position is responsible for managing the Travel & Trade market, which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade. 

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
•  Responsible for prospecting new accounts.
•  Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
•  Conduct site inspections.
•  Follow up of tentative bookings in the assigned markets.
•  Detailed knowledge of competitor set.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
•  Responsible for timely contracting from the client base responsible for.
•  SMART contracting to ensure optimum yielding during annual rate negotiations.
•  Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
•  Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
•  Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within set cost budget structure.
•  Document all sales actions in SFA (S&C).
•  Update OPERA contact database at all times.
•  Cross sell other Kempinski Hotels.
•  Understand, and follow the Company Sales Vision.
•  Participation in Duty Manager Rota.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
•  Ensure that all potential and real hazards are reported and rectified immediately.