Job Title: Domestic Tour Operator

Department: Operations / Sales

Employment Type: Full-Time (On-site)

Location: Nasr City, Cairo, Egypt

Experience Level: 1-2 Years

Tour Package Design & Sales:

• Develop, customize, and price comprehensive domestic tour packages, including specialized options for honeymoons, families, and leisure travelers.
• Create detailed itineraries that cater to diverse client interests and budgets.
• Respond to client inquiries via phone, email, and social media, offering professional travel recommendations and converting inquiries into confirmed bookings.

Operations & Coordination:

• Coordinate all travel arrangements, including hotel reservations, transportation, sightseeing tours, and activity bookings.
• Liaise with a network of local suppliers, including hotels, transportation providers, and tour guides to ensure seamless service delivery.
• Negotiate competitive rates and exclusive offers with hotels and resorts across Egypt.
• Prepare and manage all travel documents, including itineraries, vouchers, and invoices.
• Handle and resolve operational issues and last-minute changes promptly and efficiently.

Customer Service:

• Provide exceptional customer service throughout the entire booking process, from initial inquiry to post-trip feedback.
• Resolve any client issues or complaints professionally to ensure high levels of satisfaction.

Experience & Education:

• 1 to 2 years of proven experience in domestic tourism operations within Egypt.
• A Bachelor's degree in Tourism, Hospitality Management, or a related field is preferred.

Knowledge & Skills:

• Excellent knowledge of hotels, resorts, tours, and attractions across all major Egyptian destinations (e.g., Sharm El-Sheikh, Hurghada, Luxor, Aswan, the Red Sea, and the North Coast).
• Excellent English language skills (both written and spoken).
• Strong communication, negotiation, and sales skills.
• Proficiency in Microsoft Office applications (Excel, Word).
• High attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.
• A proactive, positive attitude with the ability to handle pressure and meet sales targets.

Preferred Skills:

• Familiarity with travel management software or booking platforms.
• Knowledge of Nile cruises and their itineraries.

Benefits:

• Competitive basic salary.
• Attractive commission/incentive plan.
• Social insurance.
• Career advancement opportunities.