Job description

Royal Maxim Palace Kempinski
SCOPE

To take 100% responsibility for assisting the Spa Manager to manage a successful Resense spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximize profitability in accordance with Resense’s spa vision, core values and all related brand standards, procedures & policies. 

MAIN RESPONSIBILITIES
Operating:
• To perform treatments 
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa. 
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. 
• Actively contributing in and directing all meetings as necessary. 
• Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. 
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. 
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.  
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. 
• To maintain and update equipment, product, service and standards as required. 
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. 
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised. 
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
Finance
• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.  
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
Recruitment and Training
• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. 
• To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.  
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs. 
• Develop the therapists’ roster and assist the concierges with the appointment schedule. 
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu. 
Reporting
• Assisting the Spa Manager tracking and developing statistical reporting.
• Keeping accurate and up-to-date records and statistics on the spa employees.
Purchasing: 
• Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.

MAIN RESPONSIBILITIES
Operating:
• To perform treatments 
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa. 
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. 
• Actively contributing in and directing all meetings as necessary. 
• Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. 
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. 
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.  
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. 
• To maintain and update equipment, product, service and standards as required. 
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. 
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised. 
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
Finance
• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.  
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
Recruitment and Training
• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. 
• To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.  
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs. 
• Develop the therapists’ roster and assist the concierges with the appointment schedule. 
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu. 
Reporting
• Assisting the Spa Manager tracking and developing statistical reporting.
• Keeping accurate and up-to-date records and statistics on the spa employees.
Purchasing: 
• Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.