Summary Workshop Team Leader manages and coordinates workshop activities, ensuring safe, high-quality, and efficient vehicle repair and maintenance in line with Al Mansour Automotive standards.

Tasks • Provide advanced product/service information and respond to complex customer questions. • Respond to basic issue escalations promptly and provide managerial approvals as required. • Ensure adherence to organizational policies, procedures, regulatory codes; seek authorization for exceptions. • Provide fault isolation and resolution to address issues promptly. • Assign short-term work schedules to subordinates to meet expectations within timelines. • Carry out relatively simple testing and quality assurance tasks.

Skill • Technical Troubleshooting & Diagnostics • Automotive Systems Knowledge • Use of Workshop Tools & Diagnostic Equipment • Quality & Safety Compliance • Team Leadership & Coaching

Competencies • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. • Customer Focus: Building strong customer relationships and delivering customer-centric solutions. • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. • Drives Results: Consistently achieving results, even under tough circumstances. • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Desired Candidate Profile

Education Bachelor's degree in a relevant field; additional management or technical certifications are an advantage.

Experience 2 to 4 years of experience, including team coordination or people management responsibilities.