About the Role
We are seeking a dedicated and articulate Voice Support Specialist to join our South Africa Voice Account team in Maadi, Cairo. In this role, you will serve as the frontline voice of the brand, delivering exceptional service to customers across the South African market through inbound voice support.
This position is ideal for professionals who thrive in a structured, service-oriented environment and are committed to resolving customer inquiries with accuracy, empathy, and efficiency.
Important: This role operates on day-based rotational shifts only. The latest shift ends at 9 PM – no overnight shifts are required.
Key Responsibilities
- Serve as the primary point of contact for customers via inbound voice channels
- Diagnose and resolve technical and non-technical customer inquiries
- Escalate and follow up on complex cases to ensure complete resolution
- Document all customer interactions accurately within internal systems
- Collaborate cross-functionally to improve service quality and customer satisfaction
Requirements
- Bachelor's degree in any discipline
- English proficiency at B2 level or above
- Exceptional verbal communication and active listening skills
- Strong analytical and problem-solving capabilities
- Ability to perform effectively within a structured, target-driven environment
- Flexibility to work rotational shifts
- Grads are encouraged to apply
Compensation & Benefits
- Competitive base salary: Up to 19,000 EGP (based on experience)
- Monthly performance incentives – up to 3,500 EGP
- Attendance bonus – 500 EGP per month
- Comprehensive Social & Medical Insurance
- Fully funded paid training program
- Rotational shifts – last shift ends at 9 PM (no overnight shifts)
- 2 rotational days off per week
- Clear career progression and promotion pathways
- Professional, supportive, and performance-driven work environment
- Prime office location: Maadi, Cairo