About Swypex

Swypex is transforming how Egyptian businesses manage their money. Our unified platform brings corporate cards, payments, and spend control into one place, giving finance teams real-time visibility and control over every pound their business spends.

The Role

You will be the front line of trust for Swypex: reviewing and approving the companies and individuals who come onto our platform, and keeping their cards moving once they're on it. This role sits within our Fraud & Onboarding Operations team and reports to the team's manager.

This is an in-office role. You'll be handling physical documents and physical cards day to day, so regular presence at our Cairo HQ (Smart Village) is required.

What You'll Do

• Review and process onboarding applications for companies and individual cardholders, in line with the CBE's KYC and AML regulations.
• Verify identities, review company documents, and screen applicants against sanctions lists.
• Manage day-to-day communication, submissions, and follow-ups with our partner bank and card processor.
• Manage physical card stock: handling, activation, delivery logistics, and resolving card issues as they come up.
• Act as the escalation and knowledge point for customer support agents on onboarding and card matters, and coordinate with engineering, product, and finance where needed.
• Document and measure how onboarding and card operations run today, spot automation opportunities, and help build the procedures that let this function scale.

What You Bring

Must-have:

• 2-5 years in operations, ideally in fintech, banking, or payments.
• Working knowledge of KYC/AML regulations and sanctions screening, including CBE requirements.
• Experience operating in a high-volume or scaling environment.
• Meticulous attention to detail in document review and data handling.
• Strong written and spoken communication in both Arabic and English.
• Comfortable working across teams, from non-technical support agents to external counterparties like banks and processors.
• Discretion and professionalism in handling sensitive personal and company documents.

Nice-to-have:

• Experience working with large databases (e.g. SQL), or a demonstrated ability to pick it up fast.
• Hands-on use of AI tools to automate real work. If you've done something manually twice, your instinct is to automate it the third time.
• Has built or redesigned a process or internal tool from scratch.
• Strong documentation skills: you write clear process docs, guides, and reports, not just talk well.
• Has seen an operation grow and knows what breaks when volume increases, and how to get ahead of it.