Company Description Etisal International Group is a customer experience and business process outsourcing company that supports organizations across multiple industries. The group focuses on delivering high-quality contact center services, including phone, chat, and digital support, to help clients strengthen their relationships with customers. Etisal International Group invests in training, technology, and supportive work environments to enable teams to perform effectively and grow professionally. The company offers opportunities for skill development, career progression, and working with diverse customer bases in a structured, team-oriented setting. Role Description The English Customer Support Agent – Chat Account is a full-time, on-site role based in Giza. The agent will handle customer inquiries via chat in English, provide accurate information, and resolve issues in a timely and courteous manner. Daily tasks include responding to customer questions, troubleshooting common problems, documenting interactions, and following established procedures and service guidelines. The agent will work closely with supervisors and team members to maintain service quality, meet performance targets, and contribute to customer satisfaction. The role also involves escalating complex issues when needed and providing feedback on recurring problems to improve processes. Qualifications Strong customer-facing skills, including Customer Support and Customer Service, with a focus on maintaining high Customer Satisfaction. Clear and professional Communication skills in English, both written and reading, suitable for rapid chat-based interaction. Ability to perform effective Troubleshooting, identify root causes, and provide appropriate solutions or guidance. Attention to detail, accuracy in typing, and the ability to manage multiple chat conversations simultaneously. Comfort working in an on-site contact center environment in Giza, with flexibility for shift-based schedules as needed. Basic computer literacy and familiarity with chat platforms, CRM systems, or customer support tools. Prior experience in customer support or call center roles is an advantage but not always required.