Job Purpose The Collections Manager is responsible for managing the company’s collections operations, achieving collection targets, reducing overdue accounts, and maintaining professional relationships with customers while ensuring compliance with company policies and applicable regulations.
Key Responsibilities- Develop and implement monthly and annual collection strategies.- Monitor customer accounts, outstanding invoices, and overdue balances.- Lead, supervise, and motivate the collections team.- Assign accounts and collection tasks according to priorities and team capacity.- Establish action plans for overdue and delinquent accounts.- Contact customers to negotiate payments and repayment plans when required.- Monitor collection activities and ensure monthly targets are achieved.- Prepare regular reports on:- Total collections.- Outstanding and overdue balances.- Collection performance.- Team productivity.- Coordinate with Sales, Finance, Customer Service, and Legal departments.- Escalate unresolved or high-risk accounts to senior management or the Legal Department.- Review collection procedures and recommend process improvements.- Ensure that all customer communications and collection activities are accurately recorded in the system.- Ensure compliance with company policies, legal requirements, and data protection regulations.
Requirements- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.- 5–8 years of experience in collections, including supervisory or managerial experience.- Proven experience managing collections teams and monitoring performance indicators.- Strong knowledge of Microsoft Office, especially Excel.- Experience with CRM or collection management systems is preferred.- Excellent negotiation, communication, and problem-solving skills.- Strong financial and analytical skills.- Ability to work under pressure and meet deadlines.- Fluency in Arabic and good command of English.
Required Skills- Leadership and team management.- Negotiation and persuasion.- Financial analysis and reporting.- Decision-making and problem-solving.- Organization and time management.- Professional customer handling.- Ability to achieve targets and work under pressure.- Attention to detail and follow-up skills.
Key Performance Indicators (KPIs)- Collection target achievement rate.- Reduction in overdue receivables.- Average collection period.- Payment plan compliance rate.- Recovery rate of old debts.- Team productivity and performance.- Customer complaints and resolution rate.