Manage key client relationships within the tourism and ticketing sector, ensuring the smooth implementation and operation of digital ticketing platforms and payment solutions. This role focuses on maintaining strong partnerships with tourism authorities, event organizers, and travel service providers while driving adoption of the company s technology and payment services to enhance customer experience and operational efficiency

Job Responsibilities

• Act as the primary point of contact for assigned tourism clients and partners.
• Develop and maintain long-term relationships with stakeholders in tourism authorities, travel companies, and event organizers.
• Ensure high levels of client satisfaction through proactive communication, issue resolution, and continuous service improvement.
• Manage client contracts, renewals, and commercial discussions.
• Oversee the implementation and daily operations of electronic ticketing systems for tourism sites, events, and attractions.
• Coordinate with technical teams to ensure smooth system integration and maintenance.
• Monitor system performance, user experience, and transaction reports to identify areas of enhancement.
• Provide training and support to client staff on system usage and updates.
• Manage and promote the use of digital payment gateways and smart collection systems within client operations.
• Work closely with finance and IT teams to ensure accurate reconciliation and settlement of transactions.
• Identify opportunities for expanding payment solutions (e.g., mobile wallets, QR payments, online booking systems).
• Identify upselling and cross-selling opportunities within assigned accounts.
• Support business proposals, presentations, and tenders related to tourism digital services.
• Stay informed on tourism digital transformation trends and competitor activities to maintain a strong market position.
• Prepare and present periodic reports on account performance, revenue, and client satisfaction.
• Collaborate with internal departments (IT, finance, operations, legal) to ensure client requirements are fulfilled efficiently.

KPIs (Key Performance Indicators)

• Client Satisfaction Score
• System Uptime & Operational Performance
• Digital Payments Adoption Rate
• Account Revenue Growth & Upselling Achievement

Competency Model

1. Working Strategically - 4
2. Customer Orientation - 5
3. Critical Thinking- 5
4. Agility -4
5. Innovation-5
6. Leadership-4

Technical competency level

• Digital Ticketing & E Ticketing Systems Operations (I Intermediate)
• Digital Payment Gateways & Smart Collection Tools Knowledge (I Intermediate)
• Data Analytics & Transaction Reporting Interpretation - I
• System Integration Coordination & Technical Issue Handling - I