Company Description The Alcove Egypt is a contemporary dining destination located in Cairo, offering guests a curated food and beverage experience in a welcoming atmosphere. The restaurant focuses on high-quality cuisine, attentive service, and consistent standards to create memorable visits for every guest. Team members are encouraged to contribute ideas that enhance operational efficiency and guest satisfaction. Working at The Alcove Egypt provides opportunities for professional growth in a dynamic, customer-focused environment.
Role Description The Restaurant Manager is responsible for overseeing day-to-day operations, including supervising staff, monitoring service quality, and ensuring a smooth guest experience throughout each shift. This full-time, on-site role in Cairo includes managing reservations and seating, coordinating with the kitchen and bar, and maintaining cleanliness and safety standards. The Restaurant Manager will handle staff scheduling, support hiring and onboarding, and provide ongoing training and coaching to team members. The role also involves monitoring inventory, coordinating with suppliers, managing cash handling procedures, and addressing guest feedback to drive customer satisfaction and repeat business.
Qualifications
Strong focus on Customer Service and Customer Satisfaction, with the ability to handle inquiries, feedback, and complaints professionally. Experience in Hiring and team supervision, including interviewing, onboarding, and performance management. Excellent Communication skills for clear interaction with guests, staff, and vendors. Knowledge of Food & Beverage operations, including menu understanding, quality standards, and basic cost control. Previous experience as a Restaurant Manager or in a similar leadership role in hospitality. Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations. Strong organizational and problem-solving skills, with attention to detail and a hands-on approach. Familiarity with POS systems and basic administrative tasks such as reporting and scheduling. Relevant diploma or degree in Hospitality Management, Business, or a related field is preferred.