Fabritec Software Solutions is looking for someone who can help our customers successfully adopt and use Fabritec across their operations. This is a hands-on role combining software implementation, customer training, product testing, documentation and product demonstrations. You will work closely with customers, understand how their operations work, configure Fabritec around their workflows, train their teams and help ensure successful go-live.
What you’ll do Implement Fabritec for new customers. Understand customer workflows and map them into the system. Configure customer environments and prepare them for go-live. Deliver online and onsite training sessions. Train different user groups including management, production, planning, quality and operational teams. Support customers during onboarding and early adoption. Test new Fabritec features before release. Identify bugs, usability issues and product improvement opportunities. Document workflows, features and implementation processes. Create user guides, tutorials and training material. Record or prepare product tutorials and walkthroughs. Maintain implementation and training documentation. Work closely with the product and development teams on customer feedback. Prepare and deliver Fabritec product demonstrations when required.
We’re looking for someone who Is comfortable learning complex business software. Can understand operational workflows and translate them into software processes. Communicates clearly with both technical and non-technical users. Is confident presenting and training groups of people. Is comfortable visiting customer sites and working directly with operational teams. Has strong attention to detail. Can test software systematically and document issues clearly. Can write clear documentation and instructions. Is organized and able to manage multiple customer implementations. Has strong English and Arabic communication skills.
Strong advantage if you have experience in Saa S or ERP/MES software implementation. Manufacturing or fabrication environments. Production, planning, quality or project management workflows. Software QA/testing. Customer training. Technical documentation. B2B software demonstrations.
Location: Cairo / Sheikh Zayed Work: Hybrid with onsite customer visits when required.