Internship Overview
We are seeking a motivated recent graduate in IT, networking, or a related field to join our team as an Intern in IT Network and Technical Support. This role provides hands-on experience in network administration, system configuration, and end-user support under the guidance of senior IT staff, with a clear path toward potential full-time employment.
Intern Requirements
Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (fresh graduate with 0–1 year of experience)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
Familiarity with Windows Server environments and Active Directory (users, groups, basic GPOs)
Interest in VPNs, storage systems, and network security
Strong problem-solving skills and attention to detail
Good communication and interpersonal skills
Ability to manage time effectively and prioritize tasks
Eagerness to learn and keep up with rapid advancements in technology
Intern Duties and Responsibilities
Assist with installation, configuration, and maintenance of computer hardware and peripherals
Support software installation, configuration, and basic troubleshooting according to specifications
Provide daily technical support to end users (password resets, account unlocks, basic connectivity issues)
Assist in maintaining local networks and monitoring network performance
Support domain controller administration tasks (user/group management, basic GPO application)
Help configure and monitor storage systems under supervision
Participate in routine system maintenance, including hardware upgrades and component replacements
Test and verify hardware and peripherals to ensure they meet requirements; document test results
Monitor equipment performance and report anomalies to senior staff
Assist in analyzing user needs and recommending appropriate hardware/software solutions
Support implementation of security and privacy measures for networks and systems
Help prepare and deliver basic training materials for new software/hardware
Troubleshoot and resolve technical issues promptly, escalating complex problems as needed
Maintain accurate records/logs of repairs, fixes, and system changes
Assist in maintaining hardware and software inventory
Identify equipment shortages and support the procurement process by preparing order requests
Contribute to disaster recovery planning and documentation activities
Learning Outcomes
By the end of this internship, you will gain practical experience in:
Active Directory and Windows Server administration
Network configuration and troubleshooting
Storage and backup systems
IT security best practices
End-user support and ticketing systems
Documentation and inventory management
Requirements
Internship Overview
We are seeking a motivated recent graduate in IT, networking, or a related field to join our team as an Intern in IT Network and Technical Support. This role provides hands-on experience in network administration, system configuration, and end-user support under the guidance of senior IT staff, with a clear path toward potential full-time employment.
Intern Requirements
Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (fresh graduate with 0–1 year of experience)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
Familiarity with Windows Server environments and Active Directory (users, groups, basic GPOs)
Interest in VPNs, storage systems, and network security
Strong problem-solving skills and attention to detail
Good communication and interpersonal skills
Ability to manage time effectively and prioritize tasks
Eagerness to learn and keep up with rapid advancements in technology
Intern Duties and Responsibilities
Assist with installation, configuration, and maintenance of computer hardware and peripherals
Support software installation, configuration, and basic troubleshooting according to specifications
Provide daily technical support to end users (password resets, account unlocks, basic connectivity issues)
Assist in maintaining local networks and monitoring network performance
Support domain controller administration tasks (user/group management, basic GPO application)
Help configure and monitor storage systems under supervision
Participate in routine system maintenance, including hardware upgrades and component replacements
Test and verify hardware and peripherals to ensure they meet requirements; document test results
Monitor equipment performance and report anomalies to senior staff
Assist in analyzing user needs and recommending appropriate hardware/software solutions
Support implementation of security and privacy measures for networks and systems
Help prepare and deliver basic training materials for new software/hardware
Troubleshoot and resolve technical issues in a timely manner, escalating complex problems as needed
Maintain accurate records/logs of repairs, fixes, and system changes
Assist in maintaining hardware and software inventory
Identify equipment shortages and support the procurement process by preparing order requests
Contribute to disaster recovery planning and documentation activities
Learning Outcomes
By the end of this internship, you will gain practical experience in:
Active Directory and Windows Server administration
Network configuration and troubleshooting
Storage and backup systems
IT security best practices
End-user support and ticketing systems
Documentation and inventory management