Implement the digital channels business plan in line with CB strategy and budget. Assist Digital Channels coordinator in assessing and enhancing the digital channels services. Gather the needed data that support the gap analysis between the current and desired business processes. Support the development and implementation of the Digital Channels Model. Reporting the performance of delivery to the Digital Channels Supervisor. Provide solutions to solve problems at hand and to achieve desired outcome. Provide high quality project deliverables and support the Digital Channels Supervisor to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls. Coordinate with the Digital Channels Supervisor in the vendor selection process and solution assessment. Provide on time, in scope and with high quality deliverables according to the set plan. Ensure adherence to bank policies/compliance/regulators/best practices. Perform analytics and MIS functions to improve the channels. Revamp tools and services to increase user satisfaction. Revamping different system areas to improve customer experience. Develop effective system monitoring solutions/KPIs. Implement efficient processes.

Desired Candidate Profile

University degree from a reputable university. Min. 2 years experience in Banking in a related field in a leading financial institution. Fluent in English. Presentation skills, Interpersonal and communications skills. Analytical skills. Understanding of Banking and banking retail operations.