· Follow up and monitor the performance of authorized service centers.
· Review and approve product replacement requests based on technical assessment and company policies.
· Monitor service quality and compliance with company standards and policies.
· Support service centers in resolving complex technical issues.
· Prepare technical reports and monitor service KPIs.
· Ensure compliance with company safety standards and after-sales service procedures.
· Conduct technical visits and audits when required.
Requirements
· Minimum 10 years of experience in servicing and troubleshooting gas water heaters, electric water heaters, and boilers.
· Strong knowledge of heating systems, diagnostics, product replacement criteria, and technical quality standards.
· Excellent analytical and problem-solving skills.
· Strong communication and leadership abilities.
· Willingness to travel to service centers when required.