Receptionist Reports To: Facilities Supervisor / Operations Manager
Job Summary:The Receptionist serves as the first point of contact for members, visitors, and guests. This role is responsible for delivering an exceptional customer experience by managing front desk operations, assisting members, coordinating meeting room bookings, and ensuring the reception area reflects the company's professional image.
Key Responsibilities:- Welcome members, guests, and visitors in a friendly and professional manner.- Manage the reception desk and ensure smooth daily front office operations.- Handle incoming phone calls, emails, and general inquiries.- Check in visitors and maintain visitor records.- Coordinate meeting room bookings and ensure rooms are prepared before each reservation.- Assist members with workspace services, printing, internet access, and general support.- Maintain a clean, organized, and professional reception area.- Coordinate with the Facilities, Housekeeping, IT, and Security teams to resolve member requests promptly.- Monitor office supplies and place replenishment requests when needed.- Receive and distribute mail, deliveries, and courier packages.- Report maintenance issues and follow up until resolution.- Maintain accurate daily reports and operational records.- Ensure company policies and reception procedures are followed.- Deliver excellent customer service and maintain a positive member experience.
Qualifications:- Bachelor's degree or equivalent.- 3–5 years of experience in Reception, Front Desk, Customer Service, Hospitality, or Coworking Spaces.- Excellent command of English and Arabic (spoken and written).- Proficiency in Microsoft Office (Word, Excel, Outlook).- Experience using booking or CRM systems is an advantage.
Skills:- Excellent communication and interpersonal skills.- Professional appearance and positive attitude.- Strong customer service orientation.- Ability to multitask and prioritize work effectively.- Time management and organizational skills.- Problem-solving abilities.- Attention to detail.- Ability to work under pressure.- Teamwork and collaboration.- Strong telephone etiquette. Location: New Cairo - Egypt
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