Key responsibilities

• Strategy and vision. Define and evolve the strategy for your Flights problem space, aligned to marketplace growth and commercial objectives. Identify where we can be structurally more competitive, and translate that into measurable outcomes.
• Roadmap and delivery. Own the roadmap and its sequencing, prioritising on customer value, business impact, technical feasibility, and dependency risk. Lead initiatives through discovery, validation, delivery, experimentation, launch, and optimisation. Balance near-term commercial wins against foundational platform investment and be able to defend the trade-off.
• Experience quality. Champion a fast, intuitive, and above all truthful experience at every stage. Optimise relevance, price presentation, filtering, comparison, provider selection, fulfilment, and self-service. Validate with research, experimentation, and behavioural data.
• Data and performance. Partner with Data Science and Analytics on funnel health. Define and track KPIs across acquisition, engagement, conversion, retention, traffic quality, provider performance, cost-to-serve, and marketplace efficiency.
• Cross-functional leadership. Work across Engineering, Design, Supply, Commercial, Marketing, Revenue Management, Finance Ops, and Customer Support. Communicate priorities, decisions, and trade-offs clearly. Build alignment without direct authority.
• Market intelligence. Track airline distribution shifts, NDC adoption, competitor moves, and emerging technology particularly AI applied to fare interpretation and servicing and turn that into initiatives.
• Risk and operational excellence. Surface delivery, technical, commercial, and regulatory risk early. Improve experimentation frameworks and development process. Keep decisions consistent with platform stability and long-term maintainability.

Desired Candidate Profile

• 5+ years in Product Management, with direct ownership of customer-facing digital products.
• Meaningful experience as a PM in a Flights OTA a business that sells and services flight tickets. Metasearch, aggregation, comparison, or affiliate-only experience does not substitute for this.
• Depth across more than one flights problem space. For example shopping and booking; booking and post-booking; supply and shopping. We want someone who has seen how decisions in one stage surface as cost or breakage in another.
• Working fluency in flight distribution mechanics. You should be comfortable, unprompted, with: PNRs versus tickets and why they diverge; fare rules, fare families and FBC logic; refunds versus exchanges, voluntary versus involuntary; EDIFACT and NDC behaviour across GDSs; LCC direct-connect realities; ancillaries and baggage; agency debit memos and settlement.
• Experience where product decisions touched money movement pricing, fees, markups, refunds, chargebacks, or supplier reconciliation. You've had to explain your product decision to a finance team.
• Comfort with ambiguity in the data itself. You've shipped in environments where the systems disagreed and part of the job was deciding what to believe.
• Strong experimentation and analytics practice you form hypotheses, size them, and change your mind on evidence.
• Demonstrated influence without authority across engineering, design, analytics, commercial, and operations.
• Clear, direct communication with technical and non-technical audiences, and the confidence to disagree upward with evidence.

Preferred

• Post-booking or servicing ownership: refunds, exchanges, schedule change, disruption, self-service.
• Experience automating operational workflows and measuring cost-to-serve, not just conversion.
• Exposure to mid-office, back-office, or reconciliation systems.
• Experience applying LLMs or AI agents to unstructured domain data in production with a realistic view of where they break.
• MENA market exposure, or experience in a comparably fragmented multi-market environment.