Company description

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Job description

Responsibilities

• Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.
• Manage guest reservations, ensuring that all seating arrangements align with the restaurant’s flow and capacity.
• Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.
• Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.
• Coordinate reservations using the restaurant’s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.
• Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.
• Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.
• Proactively check with guests to confirm they are satisfied with their seating and dining experience.
• Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.
• Stay informed about the restaurant’s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.
• Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.
• Maintain the flow of seating arrangements, balancing the restaurant’s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.
• Monitor the dining area to ensure tables are cleared and reset promptly for new guests.
• Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.
• Keep the front entrance and lobby area clean, organized, and inviting.
• Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

Abilities / key competencies / skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading myself

• Positive orientation
• Operational decision making
• Self-development & management

Leading others

• Developing an empowered team
• Leading an engaged and diverse team
• Communication

Leading the business

• Advocating guest passion
• Business planning and analysis
• Business improvement and change

Experience / certificates / education

• Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.
• Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.
• Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.
• Basic knowledge of the restaurant’s menu and offerings, with the ability to assist guests with menu questions.
• Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.
• Professional appearance and demeanour, in line with the restaurant’s standards.
• Proficiency in reservation software or willingness to learn.

Additional information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.