• Handle customer inquiries, requests, and complaints promptly and professionally across various channels, including social media.

• Resolve customer concerns effectively while delivering an exceptional customer experience.

• Proactively engage with customers, build strong relationships, and encourage positive feedback.

• Monitor and analyze customer feedback to identify trends, recurring issues, and opportunities to enhance the company's services and overall customer experience.

• Conduct outreach activities to engage potential customers and support customer acquisition efforts.

• Follow up with customers to ensure their needs are addressed and maintain long-term relationships.

• Prepare and deliver regular reports on customer inquiries, feedback, trends, and key customer service activities.

• Collaborate with relevant teams to communicate customer insights and support continuous service improvement.

Requirements

• Very good command of written and spoken English.

• Minimum of 2 years of hands-on experience in customer service.

• Excellent communication, interpersonal, negotiation, and problem-solving skills.

• Experience in social media moderation, customer engagement, and relationship building.

• Ability to analyze customer feedback, identify trends, and prepare reports.

• Self-motivated, proactive, customer-focused, and able to work independently.

• Experience in sales and/or the real estate industry is preferred.