Job Purpose: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Principal Accountabilities: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Issuance of job orders and delivering them to service section Closing of job order upon finished job order reports coming from service section Determine charges for services requested and arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Record, update and maintain customer information on company s CRM system. Promote sales of new or additional services or products. Follow-up customer satisfaction levels, record responses and escalates unresolved claims to call center section head

Desired Candidate Profile

Education:

Bachelor degree.

Experience:

Fresh graduate and up to 4 years of experience in customer service
Experience in appliances service
Proven customer satisfaction record

Skills:

Exceptional communication both written and verbal
Team work skills.
High end customer service
Ability to work in a high paced environment and to multitask
Problem solving
Decision making
Negotiation skills
Customer service skills
Excellent computer skills (MS Office, CRM software)

Behaviors/Attributes:

Highly organized
Diligent and conscientious
Team player/commitment to group goals