Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

Four Seasons Hotel Alexandria is seeking a Guest Experience Agent to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.

What you will do

• 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

  
  
  

  2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.

  
  
  

  3. The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.

  
  
  

  4. The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.

  
  
  

  5. The ability to quote and be familiar with room and rate availability for current and future dates.

  
  
  

  6. The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.

  
  
  

  7. The ability to accept reservations, changes and cancellations in the absence of reservations staff.

  
  
  

  8. The ability to assist in escorting VIPs and return guests to their rooms as requested.

  
  
  

  9. The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.

  
  
  

What you bring

• Excellent communication skills, both verbal and written

  
  
  

• Written, spoken and reading proficiency in the English language.

  
  
  

• Being able to maintain attention to detail and accuracy in a fast-paced environment.

  
  
  

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

  
  
  

• Excellent Training and Development opportunities

  
  
  

• Complimentary Accommodation at other Four Seasons Hotels and Resort

  
  
  

• Complimentary Dry Cleaning for Employee Uniforms

  
  
  

• Complimentary Employee Meals

  
  
  

• Medical, dental, and vision insurance

  
  
  

Schedule & Hours:

• In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.