About the Role

We are looking for a Customer Support Agent to join our Egypt Voice Account at Huawei. In this role, you will provide high‑quality voice support to customers in the Egyptian market, troubleshooting technical and non‑technical inquiries and ensuring a seamless customer experience.

This is a dynamic role in a professional, structured environment that values accuracy, efficiency, and customer satisfaction.

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Key Responsibilities

· Provide voice support to customers in the Egyptian market
· Troubleshoot and resolve technical and non‑technical inquiries
· Follow up on customer issues and ensure timely resolution
· Maintain accurate records of all customer interactions
· Collaborate with internal teams to enhance customer experience

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Qualifications

· Bachelor's degree (Technical graduates are preferred)
· English Level: B1 (Required)
· Strong communication and problem‑solving skills
· Ability to work in a structured, target‑driven environment
· Flexibility to work rotational shifts

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What We Offer

· Competitive base salary:
· Technical: Up to 10,000 EGP
· Non‑Technical: Up to 9,100 EGP
· Monthly performance incentives – up to 3,500 EGP
· Attendance bonus – 500 EGP per month
· Rotational shifts (last shift ends at 9 PM)
· 2 rotational days off per week
· Social & Medical Insurance
· Paid training program
· Career growth opportunities within a leading international group
· Prime location: Maadi, Cairo