Telesales Specialist
Raya Academy2023 is looking for a motivated Telesales Specialist to join our team at our Nasr City Branch – Abbas El Akkad, Cairo.
This is a full-time, on-site position focused on contacting prospective learners, qualifying leads, promoting our training programs, and converting interested candidates into enrolled participants.
Role Description
The Telesales Specialist will be responsible for making outbound calls and handling inbound inquiries, explaining our training programs, schedules, fees, and benefits, and following up with prospective and existing learners.
Key responsibilities include:
* Contacting and following up with leads through phone calls.* Understanding learners’ needs and recommending suitable training programs.* Explaining course details, schedules, fees, and available options accurately.* Handling inquiries and addressing concerns professionally.* Qualifying leads and converting prospects into enrollments.* Maintaining accurate lead and customer records using CRM systems.* Achieving individual and team sales targets.* Coordinating with training and administration teams to ensure a smooth enrollment process.* Gathering learner feedback and contributing to the improvement of sales scripts and strategies.
Qualifications
* Minimum 6 months of Telesales/Sales experience; 1+ year of experience is preferred.* Previous experience in training centers, educational institutions, or course-selling environments is highly preferred and will be considered an advantage.* Strong Customer Service and Customer Support skills.* Excellent communication and telephone etiquette.* Strong active listening, persuasion, negotiation, follow-up, and closing skills.* Ability to understand and effectively present training programs and their benefits.* Target-oriented, organized, and able to work effectively as part of a team.* Good computer skills, including email, spreadsheets, and basic CRM systems.
Job Details
* Job Type: Full-time, On-site* Location: Raya Academy – Nasr City Branch, Abbas El Akkad, Cairo* Working Hours: 7–8 hours per day* Shift: Afternoon/Evening Shift* Expected Shift: Typically 1:00 PM–8:00 PM or 2:00 PM–9:00 PM, depending on operational requirements.* Days Off: 1 day off per week* Morning shifts are not expected for this position. Strong organizational and time-management abilities, with attention to detail and accuracy in record-keeping. Ability to work on-site in Cairo, Egypt, in a fast-paced, target-driven environment, both independently and as part of a team. Prior telesales, call center, or education-sector sales experience is preferred; a relevant diploma or bachelor’s degree is an advantage.