The Travel Consultant at Sun Tours is responsible for providing professional, personalized, and high-quality travel consultation services to clients. The role involves understanding clients’ travel requirements, recommending suitable travel solutions, and managing travel arrangements including flights, hotels, tours, transportation, and other travel-related services while maintaining Sun Tours’ standards of professionalism, accuracy, and customer service excellence.
Key Responsibilities• Represent Sun Tours professionally and maintain a high standard of customer service in all client interactions.• Understand clients’ travel needs, preferences, budgets, and expectations.• Recommend suitable destinations, travel options, itineraries, and travel services based on clients’ requirements.• Advance practice and knowledge in Amadeus and Galileo GDS systems.• Handle flight reservations, ticketing, rebooking, cancellations, reissues, and related transactions in accordance with airline rules and Sun Tours’ policies.• Make and manage hotel, transportation, tour, and other travel-related reservations.• Handle booking amendments, cancellations, refunds, and rebooking requests according to supplier terms and Sun Tours’ policies.• Provide clients with accurate information regarding travel arrangements, visa requirements, documentation, and destination-related information.• Follow up with clients and suppliers to ensure all travel arrangements are confirmed and completed smoothly.• Maintain accurate records of bookings, client information, payments, and travel documents.• Coordinate with airlines, hotels, DMCs, transportation providers, and other suppliers as required.• Respond to client inquiries promptly and professionally through email, phone, Whats App, and other approved communication channels.• Handle client complaints and concerns professionally and escalate issues to the appropriate manager when necessary.• Build and maintain strong relationships with clients and contribute to repeat business and client loyalty to Sun Tours.• Identify opportunities to promote additional travel services and contribute to Sun Tours’ sales objectives.• Stay updated on destinations, airlines, hotels, travel products, visa requirements, and relevant tourism industry developments.• Ensure all client information and company information are handled confidentially in accordance with Sun Tours’ policies.• Follow all Sun Tours policies, procedures, service standards, and operational guidelines.• Work collaboratively with other Sun Tours departments to ensure a smooth and seamless client experience.• Perform any other duties related to the position as assigned by the direct manager. Required Qualifications & Skills• Bachelor’s degree or diploma in Tourism, Travel, Hospitality, English Literature, or a related field is preferred.• 3-5 previous experience in travel consultancy, reservations, ticketing, or tourism is preferred.• Willingness and ability to work flexible shift• Practical experience with Amadeus and Galileo GDS systems is required.• Good knowledge of flight reservations, ticketing, rebooking, cancellations, and fare rules.• Good knowledge of travel destinations, airlines, hotels, and tourism products.• Strong customer service and communication skills.• Excellent attention to detail and organizational skills.• Ability to manage multiple client requests and bookings simultaneously.• Strong problem-solving and follow-up skills.• Good command of English; additional languages are an advantage.• Good computer skills and ability to work with travel booking systems and other relevant software.• Ability to work under pressure and meet deadlines.• Professional appearance and communication style.
Key Competencies• Customer Service Excellence• Communication Skills• Amadeus & Galileo GDS Proficiency• Travel & Destination Knowledge• Good experience in Sales techniques. • Attention to Detail• Problem Solving• Time Management• Teamwork & Collaboration• Organization & Follow-up• Professionalism & Accountability
https://www.suntoursgroup.com/jobs/travel-consultant/