• Conduct TNA - Training Needs Analysis for all soft services teams.

• Develop annual training plan and monthly training calendar.

• Prepare training materials: SOPs, presentations, videos, checklists in Arabic + English.

• Deliver induction training for all new hires: Safety, Customer Service, Hygiene, Ethics.

• Conduct technical training: Cleaning methods & chemicals, Security procedures, Help Desk system, Food safety.

• Run refresher courses and soft skills training: Communication, Complaint handling, Leadership for supervisors.

• Ensure all staff are trained on HSE, Fire Safety, and University regulations.

• Audit on-site performance and provide coaching to supervisors and team leaders.

• Certify staff after training and maintain training records for audits.

• Measure training effectiveness via tests, KPIs, and mystery audits.

• Collect feedback from Soft Services Manager and University Admin.

• Update SOPs and training content based on feedback and incidents.

• Coordinate with HR on onboarding and with vendors for specialized training.

• Act as the "Quality Champion" for soft services during university inspections

Requirements

• Bachelor’s degree in HR, Education, Hospitality, or Facility Management.

• 5-8 years experience in Facility Management or Hospitality.

• Minimum 2-3 years as a Trainer, Training Supervisor, or Quality Trainer.

• Must have hands-on experience training Cleaning, Security, and Customer Service teams.

• Experience in Universities, Hospitals, or Large Campuses is highly preferred.

• Candidates must be residents of Giza Governorate.