• Welcome and assist customers in a professional and friendly manner.

• Understand customers’ preferences and recommend suitable jewelry products.

• Present and explain product features, designs, materials, and pricing.

• Achieve individual and team sales targets.

• Build strong relationships with customers and ensure a high level of customer satisfaction.

• Handle customer inquiries, objections, and negotiations professionally.

• Support visual merchandising and ensure products are displayed according to company standards.

• Maintain accurate knowledge of jewelry collections, products, promotions, and offers.

• Handle sales transactions, invoicing, and payment procedures accurately.

• Follow up with customers when required to encourage repeat purchases.

• Maintain the cleanliness, organization, and security of the sales area.

• Follow all company policies and procedures related to sales, customer service, and inventory.

• Provide professional service to international customers and tourists.

Requirements

• Bachelor’s degree or equivalent; relevant education is preferred.

• 2–6 years of experience in retail sales, preferably in jewelry, luxury retail, fashion, or hospitality.

• Excellent command of English is mandatory, both spoken and written.

• Additional language such as German or Russian is highly preferred.

• Strong communication, presentation, and interpersonal skills.

• Customer-oriented with a professional and positive attitude.

• Strong selling and negotiation skills.

• Presentable appearance and excellent personal grooming.

• Ability to work under pressure and achieve sales targets.

• Ability to work flexible shifts, weekends, and public holidays when required.

• Previous experience dealing with international customers/tourists is a strong advantage.

• Knowledge of jewelry, gemstones, diamonds, or precious metals is an advantage.