• Manage daily operations of IT Helpdesk tickets, user support, and respond promptly to end-user technical support calls.

• Diagnose, troubleshoot, and resolve hardware, software, network, and application issues efficiently.

• Set up, configure, and install new computers, software applications, user accounts, and network profiles.

• Provide advanced support for WAN/LAN network connectivity and troubleshoot infrastructure problems.

• Analyze network activity to discover root causes and prevent systematic errors.

• Troubleshoot core network services including printing, email services, internet access, and file sharing.

• Provide technical support for security applications, including VPN setup and Antivirus management.

• Enforce full compliance with company IT policies, security regulations, and protocols.

• Run regular system maintenance checks and stay up-to-date with information security best practices.

• Perform regular backup and restore procedures for user files and device configurations.

• Install system updates and software patches systematically.

• Provide support for fingerprint machines and biometric attendance systems.

• Maintain up-to-date, accurate inventories of all IT hardware and software assets.

• Maintain a detailed knowledge base of technical issues, faults, and solutions for future reference.

• Assist in onboarding and training employees on new hardware and software tools.

Requirements

•  Education: Bachelor’s Degree in Computer Science or equivalent relevant degree.

•  Years of Experience: 5 to 7 years of proven experience in IT technical support and network administration.

•  Industry Experience: Any industry (Real Estate / Corporate experience is a plus).

•  Certifications & Systems:

CCNA (Cisco Certified Network Associate)

CCNP (Cisco Certified Network Professional)

Solid hands-on experience with Security Applications (VPN, Antivirus), Biometric Attendance Systems, and Hardware/Software troubleshooting.