• Oversee the branch’s daily opening and closing procedures within scheduled hours and complete all daily checklist items.

• Ensure compliance with company policies, procedures, branch performance indicators, uniform standards, and professional conduct requirements.

• Monitor staff attendance, departure records, and adherence to customer-facing service standards.

• Conduct daily morning team meetings to communicate priorities, sales targets, and follow up on previous action items.

• Ensure product price cards are accurate and aligned with prices displayed in the RMS system.

• Analyze product sales performance against targets and take action to manage slow-moving inventory.

• Handle and resolve customer complaints professionally, ensuring issues are fully closed and customer satisfaction is maintained.

• Communicate Head Office promotions and updates to branch staff and ensure timely updates to price cards and product displays.

• Review customer order handovers following invoice issuance.

• Review branch installment orders and Mylo account creation requests before submitting documentation to management.

• Coordinate with the Planning Department to arrange the withdrawal of slow-moving inventory.

• Review monthly branch inventory counts, including stock levels, fast- and slow-moving products, shortages, and stocktaking discrepancies.

• Follow up on the closure of branch merchandise transfer orders.

• Coordinate with support departments to resolve branch infrastructure-related issues.

• Analyze daily branch sales against previous performance, identify gaps, and address issues affecting target achievement.

• Monitor customer delivery fulfillment rates and take corrective action where required.

• Review and follow up on daily merchandise withdrawal requests from the branch.

Requirements

• Bachelor’s degree in Business Administration, Commerce, Retail Management, or a related field.

• 6-10 years of experience in branch management, retail operations, or store management.

• Proven experience in managing daily branch operations and supervising staff.

• Strong knowledge of sales, inventory management, and customer service.

• Experience in monitoring sales targets and analyzing branch performance.

• Strong leadership and team management skills.

• Good problem-solving and decision-making abilities.

• Excellent communication and interpersonal skills.

• Good knowledge of MS Office; experience with RMS/ERP systems is a plus.

• Ability to handle customer complaints and resolve operational issues professionally.

• Strong organizational skills with the ability to manage multiple priorities.

• Good command of English.

• Suez resident.