• Moderate all social media platforms (Facebook, Instagram, LinkedIn, TikTok/X): comments, DMs, mentions, and reviews, responding within the agreed SLA during working hours.

• Escalate sensitive cases (complaints, churn signals, PR risks) immediately; handle spam and negative comments per the escalation policy without improvising public replies.

• Identify sales-qualified inquiries and log and route every lead to the Sales team the same day — zero leads lost or left unanswered.

• Schedule and publish content across all channels per the approved content calendar, adapting format per platform (dimensions, captions, hashtags, first comments).

• Coordinate with Design and Marketing to have assets ready ahead of publishing dates; flag calendar gaps a week in advance; keep the publishing tool, calendar, and asset library organized.

• Review and verify every post before publishing: Arabic/English spelling and grammar, pricing/feature accuracy, visual brand guidelines, and correct links/UTM tags — final checkpoint before anything goes live.

• Monitor competitors' social activity, campaigns, pricing announcements, and feature launches; deliver a monthly competitor digest and flag urgent competitive moves immediately.

• Plan, schedule, and run photo/video sessions for employees and leadership; build and maintain the company's photo/asset library.

• (Planned) Prepare and present periodic social media performance reports: reach, engagement, follower growth, response times, and leads per platform.

• (Planned) Develop content ideas and create social media content aligned with the marketing strategy.

Requirements

• 1–3 years managing/moderating business social media accounts; B2B or SaaS experience is a strong plus.

• Excellent written Arabic and very good English — fast, error-free, on-brand replies.

• Hands-on with Meta Business Suite, LinkedIn pages, and a scheduling tool; basic Canva; willingness to work daily in the company CRM.

• Organized and deadline-driven: a content calendar is a commitment, not a suggestion.

• Calm under pressure with negative comments; knows when to reply, when to hide, and when to escalate.