Tracking shipments and replying to customer inquiries about order status. Solving delays or lost shipments. Filing and following up on complaints until resolved. Coordinating with the operations team and representatives to resolve any issue. Confirming shipping details (address – phone number – delivery time). Tracking returns and related procedures. Informing customers of any updates or changes to the shipment. Responsible for monitoring the customer experience and ensuring the shipment arrives without issues and as quickly as possible.
Additional details
- Number of vacancies: 2
- Shift system: Morning only
- Benefits: Social insurance, overtime