Job Summary:To manage relationships with customers through handling queries/requests and marketing/selling activities
Job Responsibilities:Achieve sales targets for all bank’s products as per branch business objectives. Maximize opportunities to sell additional products and services to the existing & potential Customers. Explain products and services to customers in order to achieve sales. Maintain strong relationships with priority customers. Deliver high-quality customer service and exceed satisfaction goals by reducing customer complaints. Resolve issues and complaints from customers; escalate issues when outside authority. Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed. Supervise all CSR's daily activities. Ensure all activities comply with corporate governance & regulatory/legal frameworks. AML duties for opening accounts /update KYC … etc.
Job Qualifications:Bachelor’s degree in business administration, Economics, Finance, or a related field from reputable university. Minimum 4 years of Banking experience in same role or related Advanced knowledge of products and services Understanding of customer needs Excellent Communication & Negotiation skills