Job Purpose

The Sales Specialist is responsible for developing and maintaining customer relationships, identifying new business opportunities, generating sales, and achieving assigned sales targets within the designated area. The position provides customers with appropriate product information and technical support, prepares quotations and sales offers, and coordinates with relevant departments to ensure that customer requirements are addressed.

The role contributes to business growth by developing new accounts, maintaining existing customer relationships, monitoring market opportunities, and providing technical and commercial support throughout the sales process.

Key Responsibilities

A. Sales and Business Development

• Visit potential and existing customers within the designated area according to the approved sales plan.

• Identify and develop new business opportunities to achieve assigned sales targets.

• Develop and maintain strong relationships with new and existing customers.

• Present the organization's products and solutions based on customer requirements.

• Provide customers with accurate product information to support purchasing decisions.

• Identify opportunities to increase sales volume and expand the customer base.

• Follow up on sales leads, opportunities, quotations, and pending orders.

• Monitor the sales pipeline and maintain accurate records of sales activities and opportunities.

• Achieve assigned individual sales targets and contribute to overall team objectives.

B. Customer Relationship Management

• Understand and assess customer requirements and recommend suitable products or solutions.

• Maintain regular communication with customers and follow up on their requirements.

• Handle customer inquiries and coordinate with the relevant departments to provide appropriate responses.

• Maintain accurate and up-to-date customer contact information in the approved system.

• Address customer concerns and coordinate their resolution with the relevant departments.

C. Quotations and Sales Offers

• Prepare and calculate customer quotations based on approved pricing and commercial conditions.

• Ensure that quotations are accurate, complete, and submitted within the required timeframe.

• Follow up with customers on submitted quotations and negotiate within the approved authority.

• Coordinate with relevant departments to obtain technical, commercial, and operational information required for customer offers.

• Maintain records of quotations, offers, and their outcomes.

D. Tender Management

• Identify and follow up on relevant tenders and business opportunities.

• Coordinate with the relevant departments to review tender requirements and ensure timely submission.

• Support the preparation of technical and financial offers.

• Coordinate the submission and delivery of tender documents within the required deadlines.

• Maintain records of submitted tenders and their outcomes.

E. Technical Sales Support

• Provide pre-sales technical assistance and product education to customers.

• Deliver technical presentations and product demonstrations to explain product features, benefits, and applications.

• Interpret customer technical requirements and communicate them to the relevant technical and operational departments.

• Support customers in selecting products that meet their technical and operational requirements.

• Provide technical support to customers after the sale and coordinate with the relevant departments when specialized assistance is required.

• Maintain a strong understanding of product specifications, technical manuals, applications, and competitive advantages.

• Support the design and development of customized products based on customer requirements.

F. Market Development and Analysis

• Monitor market trends, customer needs, competitor activities, and changes in demand within the assigned area.

• Identify potential market segments and new business opportunities.

• Conduct customer and market visits to gather relevant market information.

• Recommend opportunities for expanding product offerings or targeting new customer segments.

G. Marketing and Business Events

• Support marketing activities by participating in trade shows, conferences, exhibitions, product launches, and other business events.

• Represent the organization in a professional manner during customer meetings and external events.

• Collect customer leads and follow up on potential business opportunities generated through marketing events.

H. Sales Administration and Reporting

• Maintain accurate and up-to-date customer, sales, quotation, and opportunity information in the approved system.

• Prepare regular sales activity and pipeline reports as required.

• Record customer visits, meetings, opportunities, quotations, and follow-up activities.

• Ensure that sales documentation is complete and maintained in accordance with company procedures.

• Provide management with relevant information regarding customer requirements, market opportunities, and sales performance.

Requirements

Qualifications

• Bachelor's degree in any discipline; engineering will be an added value.

• Relevant sales or technical certifications are an advantage.

• Strong command of both Arabic and English languages.

Experience

• Minimum 2 years of experience in sales, preferably in selling appliances, industrial equipment, or technical or engineering products.

• Experience in B2B sales and customer relationship management is preferred.

• Experience preparing quotations and commercial offers.

• Experience participating in tenders and coordinating technical and financial offers is an advantage.

• Experience providing technical product presentations and demonstrations.

Technical and Functional Competencies

• Ability to read and understand technical manuals and product specifications.

• Sales and business development techniques.

• Customer relationship management.

• Sales negotiation and closing techniques.

• Preparation and calculation of quotations.

• Tender preparation and follow-up.

• Market analysis and opportunity identification.

• Technical presentations and product demonstrations.

• SAP / Oracle Experience.

• Advanced computer skills and proficiency in Microsoft Office applications.

Behavioral Competencies

• Customer Orientation.

• Strong communication and interpersonal skills.

• Negotiation and influencing skills.

• Initiative and proactive approach.

• Problem-solving and analytical thinking.

• Results orientation.

• Accountability and ownership.

• Ability to build and maintain professional relationships.

• Time management and prioritization.

• Teamwork and collaboration.

• Adaptability and continuous learning.

• Professional presentation and conduct.

Working Conditions

The position may require:

• Frequent visits to potential and existing customers within the designated area.

• Travel to customer sites, exhibitions, conferences, trade shows, and other business events.

• Occasional work outside normal working hours to meet customer requirements, tender deadlines, or business events.