Own the inbound sales pipeline from initial enquiry through confirmed booking, ensuring timely responses across phone, email, live chat, WhatsApp, and digital channels.
Qualify and consult with prospective pilgrims by understanding their travel dates, budget, group size, mobility needs, accommodation preferences, and spiritual expectations, then recommend the most suitable Umrah package.
Manage the full customer sales journey using a consultative and customer-focused approach, building trust, handling objections professionally, and converting qualified leads into confirmed bookings.
Drive revenue through upselling and cross-selling, including room upgrades, private transportation, extended Madinah stays, Ziyarah tours, premium services, and early/off-peak booking options.
Maintain accurate CRM records and sales pipelines, tracking enquiries, quotations, follow-ups, and bookings while ensuring no qualified lead is left unattended.
Monitor and forecast sales performance, including conversion rates, lead quality, weekly/monthly bookings, and performance across website, paid campaigns, organic search, and referral channels.
Use customer and market insights to improve sales performance, sharing feedback with Marketing and Leadership to enhance campaigns, lead quality, customer journeys, pricing, and competitive positioning.
Deliver an exceptional customer experience by building long-term relationships, encouraging repeat bookings and referrals, resolving concerns professionally, and ensuring a smooth handover to Operations and post-booking support.
Stay up to date with market and travel developments, including Saudi visa regulations, airline schedules, hotel availability, seasonal demand, competitor pricing, and emerging customer trends.
Collaborate cross-functionally with Marketing and Operations to improve lead generation, booking fulfilment, customer satisfaction, sales collateral, FAQs, product knowledge, training materials, and overall commercial processes.
Bachelor's degree in Business, Marketing, Hospitality, Tourism, or a related discipline is preferred.
Minimum 5 years of experience in inbound sales, inside sales, or consultative sales.
Proven success in exceeding sales and revenue targets.
Experience within travel, hospitality, luxury services, or other high-consideration consumer products.
Strong experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar.
Previous experience selling Umrah or Hajj packages.
Understanding of religious travel and pilgrimage customer journeys.
Familiarity with ATOL, ABTA, travel insurance, and Package Travel Regulations.
Fluent in English, with excellent verbal and written communication skills.