Job Title: Bookstore Sales Associate

Department: Bookstores Department

Reports To: Branch Manager / Bookstores Manager

Job Purpose

To provide outstanding customer service and sales support within the bookstore by assisting customers in selecting suitable books, while maintaining well-organized displays and ensuring the accuracy of sales transactions and related reports in accordance with the company's policies and procedures.

Duties and Responsibilities

• Deliver excellent customer service and provide professional assistance to customers in selecting books that meet their needs.

• Identify customer needs and recommend books that align with their interests and the branch's sales objectives.

• Process sales transactions and collect payments using the Point of Sale (POS) system or cash register in accordance with approved procedures.

• Handle customer inquiries and orders received via telephone or communication platforms (such as WhatsApp, Facebook, and Instagram) as assigned by the Branch Manager or senior management, record them in the system, and follow up on their execution in coordination with the relevant departments.

• Monitor the availability of books within the branch and report unavailable or highly requested titles to branch management.

• Arrange and organize books on shelves while maintaining an attractive and well-organized display.

• Receive incoming books, verify that deliveries match the relevant documentation, and place them in their designated locations.

• Participate in periodic inventory counts and stock verification within the branch.

• Prepare book returns in accordance with approved policies and procedures.

• Generate sales reports from the sales system as requested.

• Actively participate in organizing, preparing, and operating company events such as book fairs, bazaars, festivals, and exhibitions, while assisting customers and supporting sales activities during these events.

• Assist in fulfilling the branch's requirements for books and operational supplies when needed, particularly in the absence of the Administrative Coordinator.

Working Relationships

Internal Relationships

• Branch Manager

• Branch Team

• Warehouse Department

• Human Resources Department

External Relationships

• Customers and visitors within the bookstore

• Customers communicating via telephone or social media channels

• Shipping and delivery company representatives

Requirements

• Intermediate qualification or Bachelor's degree.

• Previous experience in sales or customer service is preferred but not required.

• Strong communication and persuasion skills.

• Professional appearance and excellent customer service etiquette.

• Ability to work effectively as part of a team.

• Commitment, reliability, and punctuality.

• Ability to work under pressure.

• Fast learner with a willingness to develop professionally.

• Ability to organize and merchandise books and products within the bookstore.

• Familiarity with POS (Point of Sale) systems and cash registers, or willingness to learn.

• An interest in books and reading is considered an advantage.

• Flexibility to work rotating shifts and on public holidays when required